Staq Support
Contact email
Email us any time. Include your device model, iOS version, and a short description of the issue so we can help faster. We typically reply within 1-2 business days.
Email supportWhat we can help with
- Account, subscription, and billing questions
- Bug reports and unexpected app behavior
- Data, backup, sync, and privacy requests
- Feature feedback and product questions
Quick troubleshooting
Subscription or purchase issues
Manage or cancel your subscription in your Apple ID account settings on your iPhone: Settings > Apple ID > Subscriptions. If a purchase did not unlock the app, try restarting Staq, then confirm you are signed into the same Apple ID used for the purchase.
App will not open or keeps crashing
- Force quit Staq and reopen it.
- Restart your iPhone.
- Make sure iOS and Staq are up to date in the App Store.
- If it still fails, email us with your iPhone model, iOS version, and what happened right before the crash.
Missing logs or data
Primary storage is on your device. If you use optional cloud backup as a Pro subscriber, check that you are signed in and connected to the internet, then pull to refresh or reopen the app. For deletion or other privacy requests, see the Privacy Policy or email us.
Common questions
Does Staq give medical or dosing advice?
No. Staq is a personal recordkeeping tool only. It does not provide medical advice, diagnosis, treatment, or dosing suggestions. Always consult a qualified healthcare provider before making medical decisions.
Where is my data stored?
On your device by default. Pro subscribers can optionally sync tracking data and progress photos to secure cloud storage. Full details are in the Privacy Policy.
How do I cancel my subscription?
Cancel any time through Apple: Settings > Apple ID > Subscriptions. More detail is in the Terms of Use.
Policies
Contact again
Still need help? Reach us at getstaq@gmail.com. Developer contact information is also available on the app's App Store listing.